Frequently Asked Questions – Premium Deluxe Fidget Pick Bundle
- What is included in the Premium Deluxe Fidget Pick Bundle?
- The bundle contains a curated selection of five premium fidget picks, each with a unique texture and resistance level, plus a velvet carry pouch and a mini care card. All items are exclusive to HEARTHNEST Boutique Item.
- Are the picks suitable for all ages?
- Yes, the Premium Deluxe Fidget Pick Bundle is designed for ages 8 and up. Each pick is made from non-toxic, durable materials and has no sharp edges, making it safe for teens and adults alike.
- Can I choose the color or finish of the picks?
- This Boutique Item is offered in a fixed assortment. The bundle features a harmonious mix of matte, gloss, and metallic finishes selected to complement any personal style. If you prefer a specific color family, please include a note at checkout and we will do our best to accommodate.
- How long does shipping take for the Premium Deluxe Fidget Pick Bundle?
- Orders typically ship within 1 business day and arrive in 3–6 days transit time via standard ground service. Expedited options are available at checkout.
- Do you ship to P.O. boxes or APO/FPO addresses?
- Yes, we ship to all U.S. domestic addresses including P.O. boxes and APO/FPO. Please ensure your street address or box number is entered correctly to avoid delays.
- What is your return policy for this Boutique Item?
- We accept returns within 30 days of delivery for a full refund. The bundle must be unused and in its original packaging. Start your return by emailing us at [email protected] with your order number.
- Are replacement picks available if I lose one?
- Currently, individual picks are not sold separately. However, we release limited-edition refill bundles each quarter. Sign up for our newsletter at checkout to be notified.
- Can I order the bundle as a gift?
- Absolutely. At checkout, mark the order as a gift and we will include a handwritten note and premium gift wrap at no extra cost. The packaging is discreet with no price displayed.
- Is the bundle covered by a warranty?
- Yes, every Premium Deluxe Fidget Pick Bundle includes a 1-year HEARTHNEST warranty against defects in materials and workmanship. If any pick breaks under normal use, we will replace it free of charge.
- How do I clean the fidget picks?
- Wipe each pick with a soft, damp cloth and mild soap. Avoid submerging in water or using abrasive cleaners. Let air dry completely before storing in the included pouch.
- Are the materials hypoallergenic?
- All picks are made from hypoallergenic acrylic and stainless steel. No nickel, latex, or BPA is used. If you have a specific sensitivity, please contact us at [email protected] and we will confirm material details.
- Do you offer bulk discounts for events or corporate orders?
- Yes, we provide tiered pricing for orders of 10 bundles or more. Email [email protected] or call (206) 555-1234 to request a custom quote for your Boutique Item needs.
- How can I track my order?
- Once shipped, you will receive a tracking link via email. You can also log into your HEARTHNEST account to view real-time updates for the Premium Deluxe Fidget Pick Bundle.
- What payment methods do you accept?
- We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit encryption.
- How do I contact HEARTHNEST customer service?
- Email us at [email protected], call (206) 555-1234, or visit our boutique showroom at 1111 Third Avenue, Suite 250, Seattle, WA 98101. Our team is available Monday–Friday, 9 a.m. to 6 p.m. PST.