HEARTHNEST Return & Refund Policy
At HEARTHNEST, your satisfaction is the cornerstone of everything we do. We believe that every piece you welcome into your home should bring warmth and joy. If for any reason your purchase does not meet your expectations, we are here to make it right with a straightforward, hassle-free return process. This policy outlines your rights and our commitments when returning or exchanging an item purchased from HEARTHNEST.
30-Day Free Returns & Exchanges
You may return or exchange any item within 30 calendar days from the date of delivery. This includes both full-priced purchases and sale items. There are no restocking fees – your return or exchange is entirely free. We provide a prepaid return shipping label for your convenience. Simply initiate your return through our customer service team, and we will cover the cost of shipping the item back to us. Please ensure the product is in its original condition, unused, and in its original packaging. Items showing signs of wear, damage caused by misuse, or missing components may be subject to a deduction from the refund or may be returned to you.
How to Start a Return or Exchange
To begin the process, please contact our dedicated support team using the information below. Provide your order number and the item(s) you wish to return or exchange. We will email you a prepaid shipping label within one business day. Pack the item securely with all original packaging and accessories, attach the label, and drop it off at any authorized shipping carrier location. Once we receive your return and inspect it, we will proceed with your chosen option: a refund back to your original payment method, or an exchange for a different size, color, or model (subject to availability). Exchanges are shipped free of charge.
Refund Processing & Timelines
After your return is delivered to our warehouse, we will inspect the item within 48 hours. Your refund will be processed within 10 business days from the date of our inspection. The funds will be returned to the same credit card or payment method used for the original purchase. You will receive a confirmation email from HEARTHNEST as soon as the refund is issued. Please note that your financial institution may take additional time to post the credit to your account, typically 3–5 business days. If you choose an exchange, the replacement item will ship within 5 business days after your return is processed.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged. These include opened bedding (mattress pads, pillows, duvets) and any products that have been used, assembled, or installed. If you received a defective or damaged item from this category, please contact us immediately for a replacement or refund – we address these issues on a case-by-case basis.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We will arrange for a prepaid return label and expedite a replacement or full refund, including any shipping charges you incurred. We stand behind the quality of every HEARTHNEST product.
Contact HEARTHNEST
We are here to help with any questions or concerns. Our team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
- Address: 1111 Third Avenue, Suite 250, Seattle, WA 98101
- Email: [email protected]
- Phone: (206) 555-1234
Thank you for choosing HEARTHNEST. We are committed to making your experience warm and worry-free from the moment you place your order to the moment your refund or exchange is complete.